VIBES
VIBES
Legal
Last updated: June 2025
We collect information you provide directly to us, such as when you create an account, place an order, or contact our support team. This includes your name, email address, postal address, and payment information (processed securely via Stripe — we never store card details).
We use your personal data to process and fulfil orders, send transactional emails (order confirmations, shipping updates), provide customer support, and, with your consent, send you marketing communications about new collections and exclusive offers.
We do not sell your personal information. We share data only with trusted service providers necessary to operate our business (e.g., Stripe for payments, shipping carriers for delivery). All third-party processors are contractually bound to protect your data.
We use essential cookies to keep you logged in and maintain your cart. We may use analytics cookies (anonymised) to understand how our site is used and improve user experience. You can manage cookie preferences in your browser settings.
Under GDPR and applicable data protection laws, you have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@vibes.com. We will respond within 30 days.
We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 7 years for legal and accounting purposes. You may request deletion of your account at any time.
If you have any questions about this policy, please write to our Data Protection Officer at privacy@vibes.com or by post to VIBES, 12 Rue du Faubourg, Paris 75008, France.